William Hill Customer Support
As a William Hill customer or punter, you are rest assured that whenever you need clarification on anything relating to your account, William Hill is a contact away. This include face-to-face complaint lodging, mail service, email message, telephone calls, social media presence and form submissions. We would like to show you a description here but the site won’t allow us.
CUSTOMER SERVICES
For any customer enquiries relating to online and mobile, please contact our Customer Service team via live chat or visit our help centre. Click here for more information.
For enquiries relating to telephone or shop facilities please click on the link below:
Press Team - UK and Europe
For any media interviews, sponsorships and promotions, please contact our Press Office team.
Investors
For investor relations enquiries please contact our Investor Relations team.
For financial media enquiries, please contact Andrew Porter and Oliver Hughes at Brunswick Group.
Tel: +44 (0)20 7404 5959
Shareholders
For enquiries relating to personal shareholdings please contact the registrar:
Computershare Investor Services PLC
The Pavilions
Bridgwater Road
Bristol
BS99 6ZZ
Tel: +44 (0) 870 703 0106
William Hill Customer Support Nevada
Public and industry stakeholders
For enquiries relating to government affairs and industry relationships, please contact Alison Cole in our Public Affairs team:
Tel: +44 (0)20 7612 3233
Careers / Human resources
If you are looking to work with us, please visit our Careers website.
For any HR related queries for our UK employees including reference requests please contact the GO2HR team on:
Email: GO2HR@williamhill.co.uk
Tel: 0345 600 2900
Procurement
For details about the procurement of goods or services please contact globalprocurement@williamhill.co.uk.
Property
If you would like to suggest a vacant property for our betting shop development, please contact our Property team:
Tel: +44 (0)20 8918 3602
Email: propertysuggestions@williamhill.co.uk
All other enquiries, please contact our head office:
1 Bedford Avenue
London
WC1B 3AU
Tel: +44 (0)20 7612 3000
Being a Customer Service Specialist at William Hill International means being part of the ambition of becoming the best customer service in the industry. Hence, we are looking for proactive, forward thinking candidates that can help drive this company ethos forward. As a Customer Service Specialist, you should be able to work and think independently, come up with creative solutions when needed whilst following company guidelines.
Customer Service is the heart of our company. As a Customer Service Specialist, you will be the focal point of contact for our customers. It means you will understand their issues from their perspective, at the same time you'll be having extensive knowledge on systems and multiple ways to solve customer's problems.
At William Hill International, we strive for our customer service to be a cut above the rest!
Apart from aiming to solve customers' issues and providing excellent support, we want customer service to form part of the entire casino experience! Our customer service should serve as an extra value for the customer; when contacting us we want our players to feel like they're being recognised and that the conversation is interesting, positive and intriguing.
William Hill Customer Service Number Uk
Before joining our superior customer service team, we'll invite you to join our 1 month-long tailored training program called Academy. Training is led by a dedicated trainer accompanied by an experienced Team Leader being available to you for a whole month. During the Academy, you will join various training sessions including Games, Sportsbook, Fraud and AML, Empathy and soft skills, Responsible Gaming, Objection Handling and many other sessions. After a successful graduation from the Academy, you'll become a true gentleman equipped with all the right knowledge to represent William Hill International in the contact with our customers.
The purpose of this role is to represent William Hill International in all customer contacts, giving the best service possible. The Customer Service Specialist will be working on shifts of 40 hours/week in total. Daily responsibilities will include communication with customers through email, phone as well as chat. The Customer Service Specialist will be part of a team - language group and follow the instructions of the Team Leader as well as report to the Customer Support Manager.